Illuminating Company disconnection scam
From
Plymouth Township
Sent
Thu, Nov 12 @ 12:55pm
Description
⚠️ SCAM ALERT: Fake “Illuminating Company” disconnection calls / voicemails ⚠
Residents in our area are receiving voicemail messages claiming to be from The Illuminating Company. The messages claim that your electric service will be disconnected within the next 60 minutes because of a past-due balance and provide a "direct customer service” number, 844-222-5922.
This is a scam.
The Illuminating Company (a FirstEnergy company) does not operate this way.
Customers who are behind on their bill receive written notice well in advance, with instructions on how to avoid disconnection.
Legitimate representatives do not call or leave messages threatening same-day or same-hour shutoff and demanding immediate payment. They will never insist you call a number they provide in the message or demand unusual payment methods.
Scammers often use caller-ID spoofing and set up fake phone systems that sound very similar to the real company’s automated menu.
What you should do:
Do not call 844-222-5922 (or any number given in the suspicious message).
Hang up and delete the voicemail.
Verify your actual account status by calling The Illuminating Company at 1-800-589-3101 (Monday–Friday, 8 a.m.–6 p.m.), or logging into your account on the official website (firstenergycorp.com or illuminatingcompany.com).
Never give personal or payment information to an unexpected caller.
If you already paid or shared information, contact your bank/credit card company immediately, then report it to local police and the FTC at ReportFraud.ftc.gov.
Please share this alert so neighbors don’t get tricked.
Stay safe and double-check any utility call against the number on your bill or the official website.
#StopScams #IlluminatingCompany #UtilityScam
This notification was posted by Plymouth Township. Plymouth Township is solely responsible for this notification and unless specifically indicated, no other community or individual utilizing Savvy Citizen is sponsoring, responsible for, or endorsing this notification.
