Frequently Asked Questions

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  • Who is the Savvy Citizen service for in government?

    Employees that may be responsible for providing and purchasing a mass communication alert system and community calendar, including:

    Public Information Officer (PIO): A PIO is responsible for managing public relations and communication efforts for a government agency, including developing and implementing communication plans and overseeing the use of communication tools such as mass communication products and community calendars.

    Emergency Management Director: An Emergency Management Director is responsible for planning and coordinating emergency preparedness and response activities for a government agency, which may include implementing a local community communication system to notify the public of emergency situations.

    Communications Director: A Communications Director is responsible for overseeing all communication efforts for a government agency, including the use of these systems to inform the public of important news and events.

    IT Manager: An IT Manager may be responsible for the technical implementation of a mass communication system, including selecting and purchasing the appropriate software and hardware to support the system.

    Procurement Officer: A Procurement Officer is responsible for purchasing goods and services for a government agency, which may include procuring software for municipal communications.

    Information Officer: An Information Officer is responsible for managing and disseminating information for a government agency to inform the public of important news and events.

    Community Outreach Coordinator: A Community Outreach Coordinator is responsible for engaging with the community on behalf of a government agency, which may include utilizing a community calendar to promote events and activities, and a mass communication alert system to inform the public of important news and emergency situations.

  • Can members of our police use this?

    Yes. You have the ability to invite people to your community's team and allow them to create notifications.

  • Who is authorized to send messages?

    Whoever you want. You can invite other municipal employees to your team and determine whether or not they require approval before anything they create goes public.

  • Can you replace our website's calendar?

    Yes. With the purchase of the Plugin Add-on (optional), you can replace your website's calendar with our calendar plugin which will automatically display whatever you enter into Savvy Citizen. This means you only need to enter your events one time. It also means that you will have full control over your website's calendar.

  • Can we post notifications on our website?

    Yes. With the purchase of the Plugin Add-on (optional), you can include a notification plugin on your website which will show notifications you have created in Savvy Citizen on your website.

  • Can I include links to our website in our notifications and events?

    Yes. You can include links to your website or any other website in your notifications and events. Doing so can actually drive quite a bit of traffic to your website.

  • Is there any special installation or hardware needs?

    No. All you need is a computer or tablet with an Internet connection. Savvy Citizen is fully hosted by us and made available to you 24x7.

  • Can you handle big cities?

    Yes. Our cloud based system is designed to automatically scale up to handle high demands.

Impact to Residents

  • How do residents receive their messages?

    Messages are received based on each individuals communication preferences. They can choose to receive push notifications (if using the app), text messages, and/or email.

  • How will residents know to download Savvy Citizen once my municipality subscribes?

    Savvy Citizen is unique in that we provide our clients with marketing assistance in order to get their residents engaged and signed up to follow their local government. We want to help you! Our goal is to ensure your success in reaching your residents via Savvy Citizen. We have developed various marketing strategies and suggestions for communities of all sizes. Marketing channels include: Direct mail, road signs, social media ads/posts, local newspapers/periodicals and much more.

  • Is there a cost to our residents?

    No. Residents can use our services free of charge.

  • Can residents communicate back to us via Savvy Citizen?

    No. Savvy Citizen is one-way communication from the municipality to residents. This is by design as two way communication can be problematic. Residents are free to use the traditional communication methods (phone, email, etc.) to engage the municipality if they wish.

Why Savvy Citizen?

  • We have a website. Why do we need Savvy Citizen?

    Good question. Most residents don't frequent their municipal website often and will miss time sensitive information. Savvy Citizen can deliver information directly to your residents. In addition, you can include a link back to your website which will help drive traffic to it.

  • We use Facebook to communicate with our residents. Why do we need Savvy Citizen?

    Facebook is an unreliable and untrusted mechanism for getting the word out. You can see why in "Why Social Media Doesn't Work".

  • I manage a small municipality and we don’t have many events/notifications to send. Do I still need Savvy Citizen?

    Yes. Many municipalities have more to say to residents than they realize. While smaller communities may provide less services, there are still many opportunities over the course of the year to engage residents. For example, all municipalities have elections, maintain their roadways, advertise job postings and may adjust/close their offices for holidays. The majority of municipalities have community events like community day, holiday parades, and other public outreach. Additionally, weather events occasionally cause interruption to utility service and road closures.

    Our system also provides content suggestions regularly and we have a growing database of great post ideas.

Getting started is easy.

In just a few simple steps, your community will be up and running.



Registration is simple, easy, and free. We simply need a little bit of information to verify you represent your community.

There is no commitment to use the service.


Review offer.

Once approved, you'll receive an email letting you know that your account is ready to be setup.

You'll be able to review your official price, payment options, and any discounts.



Choose your payment plan, and enter your payment method. Your chosen recurring payment will be setup and start immediately.

You can cancel at any time from the website.


Blast off.

You will immediately gain access to Savvy Citizen’s administrative features for your community.

Start setting up shop by creating additional users, populating your calendar or sending a notification.

We'll work quickly to let your residents and those of your neighboring communities know they can now follow you on Savvy Citizen.

Have questions or concerns?

We're here to help.

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