Important Update: Issue with Nuvei Online Payment Portal
From
Taft
Sent
Mon, Mar 17 @ 2:18pm
Description
We want to inform all residents that there is currently an issue with the Nuvei online payment portal, which is displaying an incorrect amount due on your utility bill. Our team is aware of the situation and is working diligently to resolve the problem as quickly as possible.
Please note that the amount due on your paper utility bill is correct. While the online system may show an inaccurate total, your paper bill reflects the accurate payment amount.
We understand that this might cause some confusion or concern, and we sincerely apologize for any inconvenience this may cause. Rest assured, the City is actively addressing the issue, and updates will be provided once the problem is fixed.
What to Do if You Have Concerns:
If you have any questions or concerns regarding your payment or the amount due, please don’t hesitate to reach out to City Hall. You can contact us at 361-528-3512 for assistance.
We truly appreciate your patience and understanding while we work to correct the issue. Thank you for your cooperation!
This notification was posted by Taft. Taft is solely responsible for this notification and unless specifically indicated, no other community or individual utilizing Savvy Citizen is sponsoring, responsible for, or endorsing this notification.
